Frequently Asked Questions
How do I place an order?
Simply choose the product you would like and then choose your custom requirements from the drop down boxes for that product. Once you have completed the checkout you will receive an order confirmation, this will contain instructions on how to supply your Artwork or design brief.
What is your turnaround time?
Each product has a different turnaround time so please look at your selected product. If you require something urgently then please contact us before you order to discuss your individual requirements. Please note all turnaround times stated are from artwork approval. If your order has a mix of express and standard turnaround times, your order will be dispatched on the slowest turnaround time of your order, unless you contact us to request them to be shipped seperatly. Additional shipping charges will apply.* Production & delivery turnaround times start from when we receive your confirmed order, payment and print ready artwork. Orders placed before 12 noon count as that day, any orders placed after 12 noon will be processed on the next working day.
How do I supply Artwork?
If your file is under 20mb you can simply email it to [email protected], if your file is larger than this it cannot be sent by email so please use our Artwork upload facility. Once you have placed your order you will receive an email with a link to take you to the Artwork uploader.
How do I supply print ready artwork?
We require your artwork to be supplied at 300 dpi and preferably as a high quality pdf. If you are sending multiple artwork please state clearly the different products and finished size in the file name. All fonts must be embedded or converted to outlines, please check this carefully as it may result in your products not being printed as expected. Please also note we cannot accept any Microsoft files as print ready artwork including Word, Publisher, Excel and Powerpoint.
Do I get a Proof?
If you are supplying your own print ready artwork then you will not get a proof.
What happens if I can’t provide my own artwork?
If you are not creative or just can’t supply your own print ready artwork please send us a design brief either in a word file or email together with any necessary Logo’s or pictures you may want to use, these pictures need to be high resolution and not taken from a website, if you have any questions please don’t hesitate to contact us. Please allow up to 2 working days to work on your brief and send you a proof.
Can I use my own photo on products I purchase?
Yes we can use one of your own photos on your purchases but the result will depend on the quality of your images you supply. Please make sure that any photo’s you use in your design or supply to us are of the highest quality possible.
What resolution do you print at?
We print at different resolutions dependant on the product up to 1440 dpi.
What payment methods do you accept?
We accept Bacs transfer, credit and debit card payments online, in store and also over the telephone.
Do you have account facilities?
Our low prices are based upon the fact that payment is made with order so we do not offer any type of account facilities at present, all orders need to be paid for at the time of ordering.
How much is delivery?
We offer a standard flat rate delivery charge for the majority of UK postcodes although there is a surcharge by the carriers for remote areas including Highlands, off shore Channel Islands and Northern Ireland, in these areas we still offer a flat rate delivery charge, please see at the checkout for our latest prices.
Can I cancel my order?
Unfortunately due to the bespoke nature of the products we produce you are unable to cancel your order once you have gone through the checkout.
What if my delivery is damaged?
When your delivery arrives we ask that you check the packaging thoroughly for any tears, punctures or damaged corners etc and if any are found that you take the time to open the package and check the goods before you sign for them. If you find your item is damaged then it must be signed for as damaged and we ask you to inform us immediately so we can aim to resolve the problem.
Can I collect my order?
If you prefer you can collect your order direct from us, Monday – Thursday 9am till 5pm | Friday 9am till 3pm. If you choose this option we will email you when your order is complete and ready for collection.
Is ordering online safe and secure?
Yes, your payment details are entered on an encrypted secure server which eliminates the possibility of them being fraudulently obtained. For our card processing online we use Sage Pay to collect/process transaction information a link to their security policy is here http://www.sagepay.co.uk/policies/security-policy and we are fully PCI compliant. If you prefer not to pay online we also accept card payment over the phone or Bacs transfer
Can I place an order by phone?
Yes, you can call us and order over the phone if you prefer not to order online. We are happy to give advice if you are not sure on the best product for your requirements on 01376 341164. Once your order is placed we can take secure payment by card over the phone.
What is your returns policy?
As our products are of a bespoke nature we are unable to offer a refund. In the event of an error on our behalf or faulty goods we will collect the item and replace it for you. There is a tolerance for small imperfections in large format prints that do not affect the overall appearance and if you experience any problems please email us with a photo of the error and we will look into it for you. We do thoroughly check all items before despatching but mistakes can still happen.